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RETURNS:
- All returns and/or exchanges must be claimed within 24 hours the date of receipt. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
- There are no returns on used parts, closeouts, or special order items. Electrical item are subject to manufacturers warranty.
- Make sure to insure the product when you ship it back to SIX Autoworks. If we receive an item that is damaged, or your package is lost by the courier, you will receive no credit from SIX Autoworks and you must take up the damage claim with the courier. You assume all responsibility associated with processing an insurance claim with the courier you select.
- All returns must have an RMA (Return Merchandise Authorization) number on them or we will refuse the shipment. To get an RMA number, call us at 626-820-0212.
- After receiving a RMA number, please ship the item(s) back to:
SIX Autoworks
RMA# xxxx
16518 E. Gale Ave.
City of Industry, CA 91745
USA
DAMAGED AND/OR MISSING PARTS:
- Any shipment(s) shipped via DHL, Bax Global, FedEx, UPS, USPS, or any other courier that is damaged while in transit, must be reported back to SIX Autoworks within 24 hours after the delivery date. Failure to do so will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS! We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the courier, we will replace or repair any damaged part(s) you have identified. If the courier denies paying us, SIX Autoworks, is under no obligation to give or repair or replace any part(s) you deemed damaged, as the courier is the company responsible for your damaged part(s), not SIX Autoworks. Please keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
- Any shipment(s) shipped via Bax Global, or any other freight service (LTL) must be inspected before signing for shipment(s). If the shipment(s) is signed for before inspecting the shipment(s) and the shipment(s) is damaged, this will result in your claim being denied and no monies nor replacement product(s) will be provided. NO EXCEPTIONS! We will use LTL services to deliver items such as body parts, transmissions, and engines. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the courier, we will replace or repair any damaged part(s) you have identified. If the courier denies paying us, SIX Autoworks, is under no obligation to give or repair or replace any part(s) you deemed damaged, as the courier is the company responsible for your damaged part(s), not SIX Autoworks. Please keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
- Any shipment missing a part, parts, or part of a "kit" (such as a turbo kit, fuel system, etc.) must be reported to us in writing (e-mail or fax) within 48 hours of receiving shipment. Failure to report any missing parts in writing within 48 hours voids any possibility of us sending you any additional parts we allegedly owe you. Thus we will require pictures of all the parts you did receive emailed to us within 48 hours of you notifying us of any alleged missing parts. Please keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
- On occasion, a courier will damage a box and it will come open, spilling contents while in transit to you. If this is the case, we will assist you in filing a claim with the courier for them to pay us to replace your missing part(s). Note, your claim in this case is with the courier, not with SIX Autoworks. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the courier, we will replace any missing part(s) you have identified. If the courier denies paying us, SIX Autoworks, is under no obligation to give you any part(s) you allege missing, as the courier is the company responsible for your missing part(s), not SIX Autoworks. Please keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
SHIPPING OF ORDERS:
- Any order placed before 12:00pm pacific standard time (PST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process.
- Any order placed after 12:00pm pacific standard time (PST) will not be shipped until the following business day. Saturday, Sunday, and all legal holidays are not considered a business day.
- If you are using your credit card, please note that SIX Autoworks can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder.
SHIPPING OF BIG ITEMS:
- If you order large products (body pieces such as bumpers, hoods, doors, trunks, etc.), motors, shortblocks, longblocks, etc. that are shipped with an LTL (Lighter Than Load) courier it is very important you read and understand these terms. If you are an international customer and you will be making a purchase from us, it is very important you read these terms.
- LTL and International couriers are not like UPS and FedEx. When you give your signature on an LTL or International waybill or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is very important that you inspect every package and every part fully before signing this paper. After you sign, we will not be able to get any money or replacement for any damage caused by the shipping company. SIX Autoworks will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is something damaged, contact us immediately before signing anything. SIX Autoworks will not be liable for your failure to contact us.
SHIPPING TO CANADA OR MEXICO:
- When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
SHIPPING OUTSIDE OF NORTH AMERICA:
- We do accept international orders, with certain conditions. We do ship to APO/FPO Military addresses and accept credit cards as payment, as long as that address verifies with your credit card company. All other international orders must be prepay or wire transfer only. Our online system does not allow the completion of online orders at this time. Please contact us via e-mail at sales@sixautoworks.com to discuss placing an order with us. We use many shipping companies to delivery our parts around the world. Unless you specify, we reserve the right to use any courier of our choice. You the customer are responsible for all import taxes, brokerage fees, VAT (where applicable), customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose airport delivery from SIX Autoworks), airport handling fees, paperwork fees, and any and all other charges and fees in regards to clearing your parts through customs of your country and paying your countries related taxes.
- Please e-mail sales@sixautoworks.com with your potential order, your complete address, and any questions you have. We are happy to assist you in getting parts to your door. We ship all parts on our website anywhere in the world.
- SIX Autoworks is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
**BY ORDERING FROM SIX AUTOWORKS OVER THE PHONE, E-MAIL, STANDARD MAIL, FAX, AIM, MSN, OR BY OUR WEBSITE, YOU ARE AGREEING TO AND ACCEPTING ALL OF THE TERMS AND CONDITIONS STATED ABOVE.**
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